Returns & Exchanges
Due to the perishable nature of our beverages, we do not accept physical returns; however, if your poppi arrived damaged or you aren't satisfied, we are committed to making it right.
1
Check Your Order
Inspect your shipment immediately upon arrival to ensure your sodas are intact and the order is correct.
2
Contact Support
Send an email to our team within 30 days of purchase with your order number and a photo of any damaged product.
3
Review Process
Our team will evaluate your request within 2-3 business days to determine eligibility for a refund or replacement.
4
Resolution
Once approved, we will issue a credit to your original payment method or ship out a fresh pack of poppi at no extra cost.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing